Frequently Asked Questions

We offer a complimentary parking lot with a capacity of up to 300 vehicles. Please note that the multi-story parking structure has a height limit of 220 cm. Upon arrival, please pull up to the hotel entrance, where our staff will guide you to the parking area. Guests are free to enter and exit the parking lot as many times as they wish, 24 hours a day during their stay.

By Train: ・From Shinjuku Station (Tobu Limited Express “Spacia”) → Kinugawa-Onsen Station: approx. 2 hours 8 minutes ・From Tobu Asakusa Station (Tobu Limited Express “Spacia”) → Kinugawa-Onsen Station: approx. 2 hours 4 minutes ・From Tokyo Station (JR Line) → Utsunomiya Station (JR Line) → Imaichi Station (on foot) → Shimo-Imaichi Station (Tobu Limited Express) → Kinugawa-Onsen Station: approx. 2 hours 30 minutes ・From Sendai Station (JR Line) → Utsunomiya Station (JR Line) → Imaichi Station (on foot) → Shimo-Imaichi Station (Tobu Limited Express) → Kinugawa-Onsen Station: approx. 2 hours 8 minutes Once you exit Kinugawa-Onsen Station, you will see the hotel directly in front of you. It is about a 3-minute walk. By Car: ・From Tokyo area: Tohoku Expressway → Utsunomiya IC → Nikko-Utsunomiya Toll Road → Imaichi IC → Route 121 → Hotel ・From Sendai area: Tohoku Expressway → Yaita IC → Route 462 → Route 121 → Hotel During winter, please ensure your vehicle is equipped with snow tires or tire chains. For more details, please visit: https://www.mikazuki.co.jp/kinugawa/access/

We do not offer a shuttle bus service. For access details, please visit: https://www.mikazuki.co.jp/kinugawa/access/

The nearest station is Tobu Railway’s Kinugawa-Onsen Station. Once you exit the station, you will see the hotel directly in front of you. It is approximately a 3-minute walk. For more details, please visit: https://www.mikazuki.co.jp/kinugawa/access/

There is no designated parking area for bicycles or motorcycles. Please use the multi-story parking facility.

Children are welcome to stay at our hotel. ・Junior high school students and older are charged the adult rate, while elementary school children and younger are charged child rates. ・Please refer to “Child Rate Details” below for more information. ・Children from preschool age and above are counted as one guest. (Example: 2 adults + 1 preschool child = charged as 3 guests in one room) Child Rate Details: ・Elementary school children: 70% of the adult rate ・Ages 4 to preschool: 50% of the adult rate ・Ages 2–3: JPY 4,400 (tax included) (Rates may vary depending on the plan) ・Ages 0–1: Free (no bedding or amenities provided)

[In-house Wear] Yes, we provide in-house wear for children. ・For girls: one-piece style ・For boys: two-piece (top and pants) style Sizes are available from 100 cm, and adult sizes are also available for the pants-style wear. [Children’s Facilities & Services] At Nikko Kinugawa Hotel Mikazuki, we offer a range of child-friendly facilities and services so families can enjoy a comfortable stay: ・Kids Land: A play area with equipment for young children located on the lobby floor. ・Garden Spa (Indoor Pool): Features a lazy river and shallow areas, making it safe for children. ・Children’s Amenities: Slippers, toothbrushes, baby soap, and yukata are available at the front desk. ・Kids Rooms (Guest Rooms): Some room types are equipped with child-friendly features such as potty seats and bedwetting pads. ・Baby Bath & Bath Items: We provide baby baths, baby chairs, and baby soap. Baby beds are also available in the public bath changing area. ・Baby Food: 　・Around 5 months: rice porridge (Kewpie baby food) 　・Around 7 months: chicken rice with vegetables (Kewpie baby food) Menu may vary depending on availability. We can also warm up baby food you bring—please ask our staff. For other items, please bring your own. ・Children’s Tableware & Aprons: Available at the restaurant so families with young children can dine comfortably.

We’re sorry, but baby cribs are only available in Kids Rooms. However, baby beds are available in the changing area of the public bath, so guests with small children can use the facilities with peace of mind.

We’re sorry, but stroller rental is not available. You are welcome to bring your own stroller. It can be used throughout the hotel, including inside the restaurant, so guests with small children can move around comfortably.

Yes, hot water for preparing baby formula is available in the nursing room.

Yes, a locker room is available on the 3rd floor of Tsubaki-tei. It is accessible 24 hours a day. The lockers can accommodate suitcases up to approximately 105 liters in size. You may use the lockers at any time during your stay. Please note: If the locker key is lost, a replacement fee of JPY 3,000 will be charged.

Yes, we can hold your luggage if you send it to the hotel in advance. Please contact us prior to shipping your items. We will store your luggage until your check-in date. When sending your luggage, please include the reservation holder’s name and your check-in date on the shipping label. Shipping Address: 1400 Ohara, Kinugawa Onsen Nikko City, Tochigi 321-2522, Japan Nikko Kinugawa Hotel Mikazuki (Front Desk) Reservation Center: TEL: +81-288-77-2611 Hours: 9:00 AM – 6:00 PM

Yes, free lockers (approximately 105 liters in size) are available in front of the reception on the 3rd floor of Tsubaki-tei. You may use them at any time during your stay. Please note: If the locker key is lost, a replacement fee of JPY 3,000 will be charged.

A safety box is available in your guest room for storing valuables. For group guests, valuables can also be stored at the front desk.

ホテルから荷物を送る際は売店「絹小町」にて承っております。 受付場所：つばき亭3階売店「絹小町」 営業時間：8:00～21:00

We can arrange a cake for an additional fee. For more details, please visit the link below or contact our reservation center. https://inquiry.talkappi.com/?f=mikazuki-kinugawa-hp&id=787561bde63c17de Reservation Center: TEL: +81-288-77-2611 Hours: 9:00 AM – 6:00 PM Please note: ・The only celebration item we can arrange is a cake (additional charge applies). ・We do not provide birthday plates or other special arrangements. ・Complimentary birthday benefits or special services are not available.

The following items are available for complimentary rental: Wheelchairs, luggage carts, phone chargers, tweezers, nail clippers, thermometers, wine openers, and umbrellas. Please note that inflatable floats and kickboards are not available for rent. However, floats (50–70 cm, baby boats, etc.) are available for purchase at the spa reception.

A limited number of phone chargers are available for rental at the front desk. Please note that reservations or advance holds are not available. Kindly inquire at the front desk on the day of use.

Yes, in-room massage services are available. Please contact the front desk on the 3rd floor of Tsubaki-tei to make a request. Hours: 7:00 PM – 12:00 AM (Last order: 10:30 PM) Rates: ・40 minutes: JPY 4,400 ・60 minutes: JPY 6,600 　All prices include tax. For more details, please visit: https://www.mikazuki.co.jp/kinugawa/relaxation/

We’re sorry, but the hotel does not offer rental car arrangements or car-sharing services.

Pool access is included in the accommodation fee regardless of the plan you choose. Guests staying at the hotel can use the Garden Spa, Rooftop Pool, Opu-ro, and Water Terrace free of charge on both the day of check-in and the day after. Please note: ・As of February 2, 2025, day-use bathing and spa services are no longer available. ・The Garden Pool, indoor spa, and Opu-ro are swimsuit-required facilities where men and women can enjoy together. They are suitable for families and couples. A viewing area is also available. ・The Garden Spa and Rooftop Pool do not use hot spring water. “Opu-ro” is a swimsuit-required hot spring spa using natural hot spring water. ・A lazy river pool is also available.

If you arrive before check-in time, you may use the pool from 10:00 AM. Please proceed directly to the spa reception. After check-out, you may also use the facilities by completing the procedure at the spa reception. Hours: 10:00 AM – 6:00 PM (Last admission: 5:00 PM) Fee: Free (available on both the day of stay and the following day) Changing rooms are available in the spa building.

Yes, smoking areas are available in the following locations: ・2nd floor of Tsubaki-tei ・3rd floor of Sakura-tei ・Sub-lobby (Corridor) Hours: ・Tsubaki-tei 3rd floor / Sub-lobby: Open all day ・Sakura-tei 3rd floor: 3:00 PM – 12:00 AM For more details, please visit: https://www.mikazuki.co.jp/kinugawa/facilities/ Please note: ・As of April 2024, all guest rooms are non-smoking in accordance with smoking regulations. ・If smoking (including e-cigarettes) or cigarette butts are found in guest rooms, a cleaning fee will be charged.

Guest room access begins at 3:00 PM; however, check-in procedures are available from 12:00 PM. Guests may enjoy various facilities free of charge both before check-in and after check-out: ・Garden Spa / Opu-ro (Indoor Spa & Outdoor Bath Area) Hours: 10:00 AM – 6:00 PM (Last admission: 5:00 PM) Fee: Free (valid on the day of stay and the following day) Changing rooms are available in the spa building and on the 2nd floor of the hotel. ・Mikazuki Kids Land Hours: 8:00 AM – 9:00 PM (Until 10:00 PM on weekends and special days) ・Restaurant “ALL DAY DINING” Guests can enjoy dining until 11:00 PM on the day of stay and until 4:00 PM the following day. 　・Breakfast: 7:00 AM – 9:00 AM 　・Welcome Lunch: 11:00 AM – 2:30 PM 　・Drinks & Sweets Time: 2:30 PM – 4:00 PM Guests on buffet plans may use these services without additional charge. Lunch and drinks/sweets are also available after check-out.

Yes, the hotel offers a game corner called “Las Vegas” and the Garden Spa, where guests can enjoy activities in swimwear. A kids’ play area is also available during the summer season. Game Corner “Las Vegas” Hours: 3:00 PM – 11:00 PM All arcade games are available for an additional fee.

During your stay, you are free to go out and explore the surrounding area at your leisure. You may also enter and exit the parking lot as many times as you wish, 24 hours a day, so you can enjoy sightseeing with peace of mind. Please note that we do not provide shuttle services. For more information on nearby attractions, please refer to our website.

Yes, you can enjoy strawberry picking at Hanaichimonme, a botanical garden located დაახლოებით 10 minutes away by car.

In conjunction with the cherry blossom season along the Kinugawa Onsen Sakura-lined street, events such as live music performances and street shows are scheduled near Kinugawa-Onsen Station. The best time to see the cherry blossoms is عادة from early to mid-April each year, during which various events are also held. Event period (tentative): Early April, 9:30 AM – 3:00 PM We warmly invite you to visit Kinugawa and Kawaji Onsen and experience the beauty of spring.

Yes, there are several spots nearby where you can enjoy nature walks and forest bathing. For more information, please visit: https://www.tochigiji.or.jp/spot/page/2/?area%5B0%5D=nikko&area%5B1%5D=nikkoshi&area%5B2%5D=kinugawa&area%5B3%5D=yunishi&area%5B4%5D=imaichi&area%5B5%5D=ashio&genre%5B0%5D=hi&genre%5B1%5D=hi01&genre%5B2%5D=hi02&genre%5B3%5D=hi03&genre%5B4%5D=hi04&genre%5B5%5D=hi0401&genre%5B6%5D=hi0402&genre%5B7%5D=hi0403&genre%5B8%5D=hi0404&s#list

Yes, EV charging stations (standard charging) are available on the premises: ・2 units in the parking area ・1 unit near the main entrance To use the charging stations, please register with the dedicated app “My Plugo.” Please note that these facilities are exclusively for hotel guests and are not available to non-staying visitors.

Yes, Kinugawa Country Club is located დაახლოებით 10 minutes away by car. For details on hours of operation and fees, please visit the official website: https://kinugawakogen-cc.jp/

Edelweiss Ski Resort is located approximately 30 minutes from the hotel by car. For more information, please visit: https://edelsnow.com/

A shuttle bus operates during the winter season (e.g., December 21 to March 30 for the 2024–2025 season), running on weekends and public holidays only. Advance reservation is required, and seating is limited. Schedule: ・Outbound: Kinugawa-Onsen Station (9:00 AM) → Edelweiss Ski Resort (arrives at 9:50 AM) ・Return: Ski Resort (4:00 PM) → Kinugawa-Onsen Station (approx. 5:00 PM) Times may vary depending on road and weather conditions. How to Use: Reservations must be made in advance via the official website. Up to two booking slots per reservation may be available (subject to availability and group size). As seats are limited, early booking is recommended. For more details, please visit the official website of Edelweiss Ski Resort.

If your room is ready, you may be able to enter before 3:00 PM. Please inquire at the front desk upon arrival. While guest room access begins at 3:00 PM, check-in procedures are available from 12:00 PM. Guests may also enjoy various facilities free of charge both before check-in and after check-out: ・Garden Spa / Opu-ro (Indoor Spa & Outdoor Bath Area) Hours: 10:00 AM – 6:00 PM (Last admission: 5:00 PM) Fee: Free (available on both the day of stay and the following day) Changing rooms are available in the spa building and on the 2nd floor of the hotel. ・Mikazuki Kids Land Hours: 8:00 AM – 9:00 PM (Until 10:00 PM on weekends and special days) ・Restaurant “ALL DAY DINING” Guests can enjoy dining until 11:00 PM on the day of stay and until 4:00 PM the following day. 　・Breakfast: 7:00 AM – 9:00 AM 　・Welcome Lunch: 11:00 AM – 2:30 PM 　・Drinks & Sweets Time: 2:30 PM – 4:00 PM 　　Guests on buffet plans may use these services without additional charge. Lunch and drinks/sweets are also available after check-out.

We kindly ask guests to arrive by around 6:00 PM. If you arrive by 7:00 PM, you will still be able to enjoy dinner. Please note that arrivals after this time may result in dinner being unavailable. If you expect to arrive after 6:00 PM, please contact us in advance.

The standard check-out time is 10:00 AM; however, it can be extended մինչև 12:00 PM for an additional fee. ・JPY 2,200 – 5,500 per hour ・Rates vary depending on room type ・Extensions are not available during peak periods such as Golden Week, summer holidays, and the New Year period For extended stays (additional nights), please inquire at the front desk.

Yes, your companion may check in on your behalf. Please have them provide the name of the reservation holder.

Yes, Wi-Fi is available throughout the hotel. SSID: HotelMikazuki Password: mikazuki Please note that the TVs in guest rooms are not connected to the internet, so streaming services are not available.

Makeup remover is not provided in guest rooms. However, lotion and emulsion are available at the washbasin.

All rooms are equipped with the following: TV / empty refrigerator / internal phone / electric kettle / safety box / bathroom / toilet (with bidet) / hair dryer / Wi-Fi

All guest rooms are equipped with an empty refrigerator. Alcoholic beverages are not provided in the room; however, they are available for purchase at the gift shop and vending machines.

Payment can be made either on-site (cash or credit card) or in advance by credit card. The following credit cards are accepted: Diners Club / JCB / VISA / UC / DC / Million Card / MasterCard / American Express Your payment method depends on the option selected at the time of booking. ・On-site payment: Please settle your bill at the front desk. ・Prepayment: Payment is processed through your credit card at the time of booking. The billing date depends on your card issuer.

Yes, the following payment methods are accepted: PayPay / au PAY / d払い / Rakuten Pay (R Pay) / MerPay, etc.

If payment is made directly at the hotel (cash or credit card), we can issue either a detailed receipt or a handwritten receipt. If you have a preferred name for the receipt, please inform the staff at check-in. If no payment is made at the hotel (e.g., online card payment, travel agency coupons, vouchers), we are unable to issue a receipt. In such cases, please contact the booking platform or agency you used.

The accommodation rates listed on our official website include consumption tax, service charge, and bathing tax (JPY 150). Please note that, depending on the plan, the bathing tax may be charged separately.

Yes, the following e-money options are accepted (front desk only): nanaco / WAON / Suica / PASMO / PayPay / d払い / Rakuten Pay / Rakuten Edy / QUICPay, etc. Please note that e-money can only be used for payment; charging (top-up) services are not available.

Yes, the buffet restaurant “ALL DAY DINING” offers a night-time service available from 9:00 PM to 11:00 PM after dinner hours. Please note that operating hours may vary depending on the day. During this time, guests can enjoy Mikazuki’s special soy sauce ramen, along with alcoholic beverages.

The Welcome Lunch is a light meal service provided for arriving guests. During your stay, you may enjoy lunch on any day, and it is also available after check-out, allowing you to relax before and after your stay. Lunch is included in all accommodation plans, and no reservation is required. Please note that lunch is not available for day-use guests. Hours: 11:00 AM – 4:00 PM ・Food menu available until 2:30 PM ・Drinks & sweets served from 2:30 PM to 4:00 PM

Breakfast is served at the buffet restaurant “ALL DAY DINING,” offering both Japanese and Western-style dishes. For more details, please visit: https://www.mikazuki.co.jp/kinugawa/restaurant/ Hours: ・7:00 AM – 9:00 AM (may extend from 6:30 AM to 9:30 AM depending on the day) Food service ends 15 minutes before closing time. Please note that alcoholic beverages are not served at breakfast. Breakfast is included in the accommodation fee.

We’re sorry, but in-room dining is not available. We also do not accept orders for drinks to be delivered to guest rooms. Please purchase beverages from the vending machines or the gift shop within the hotel.

Alcoholic beverages are available at the restaurant as part of the all-you-can-drink service, as well as at vending machines and the gift shop within the hotel. Items purchased at the shop or vending machines may be enjoyed in your room. Vending Machine Locations: ・Tsubaki-tei: 1st, 2nd, and 3rd floors ・Sakura-tei: 1st floor Ice Machines: ・Tsubaki-tei: 1st and 3rd floors

This depends on the plan, but reservations are accepted մինչև 3:00 PM on the day of arrival, subject to room availability.

If you do not receive a confirmation email, please contact our reservation center by phone. Reservation Center: TEL: +81-288-77-2611 Hours: 9:00 AM – 6:00 PM After completing your reservation via the official website (or a booking site), a confirmation email is automatically sent to the email address you provided. If you do not see the email, please check your spam/junk folder. If you still cannot find it, please contact the hotel directly.

In the event of cancellation due to natural disasters, please contact the reservation center. Reservation Center: TEL: +81-288-77-2611 Hours: 9:00 AM – 6:00 PM

You can confirm, modify, or cancel your reservation made through the official website via the link below: https://reserve.489ban.net/client/mikazuki-kinugawa/0/booked/login?_ebx=9xig16nk8i.1620964633.7rkwbpe If you do not have your reservation number, please contact the reservation center by phone. Reservation Center: TEL: +81-288-77-2611 Hours: 9:00 AM – 6:00 PM Cancellation Policy: Changes or cancellations made within 3 days of the stay date will be subject to cancellation charges. Please note that some plans may have cancellation fees starting from 30 or 60 days prior to the stay.

グループ・団体様向けのプランをご用意しております。30名以上でお申し込みください。 詳しくは予約センターにお問い合わせください。 【予約センター】 TEL: 0288-76-0017 受付：9:00～18:00 https://www.mikazuki.co.jp/kinugawa/group/

Yes, you can book up to 10 rooms at once through the official website. https://reserve.489ban.net/client/mikazuki-kinugawa/0/plan/#content

団体でご予約のお客様は、お手数ですが駐車場についてお問い合わせください。 【予約センター】 TEL: 0288-76-0017 受付：9:00～18:00

Yes, we offer both meeting rooms and banquet halls. [Meeting Rooms] For meetings, exhibitions, training sessions, seminars, and other events, please contact us for details. [Banquet Halls] Banquet halls are available for groups of 30 or more guests. For more information, please contact us. Contact: TEL: +81-288-77-2611 (Hours: 9:00 AM – 6:00 PM) https://www.mikazuki.co.jp/kinugawa/group/

Banquet reservations are accepted for groups of 30 or more guests.

We offer a wide range of versatile facilities and equipment suitable for various purposes. For details on venue types, layouts, and capacity, please refer to the page below: https://mikazuki-plus.com/group/banquet-info/

Provisional reservations for accommodation and banquet halls are available. The holding period for provisional bookings is up to 60 days prior to the event date.

Cancellation fees for bookings associated with accommodation may apply from 30 days prior to the event date, depending on the number of guests, in accordance with our terms and conditions.

Pets are not allowed inside the hotel, except for service animals. We do not have a pet-friendly hotel on-site, nor do we partner with any pet hotels.

Yes, you can download the hotel map (floor plan) from the link below: https://cdn.talkappi.com/148/misc/1729215688.pdf For a layout of the hot spring area, please visit: https://www.mikazuki.co.jp/kinugawa/onsen/

All plans, regardless of booking site or package, are all-inclusive. In addition to meals (breakfast, lunch, dinner, and night-time service), guests can enjoy unlimited drinks—including approximately 20 types of alcoholic beverages—as well as sweets and snacks. Please note that alcohol is not served at breakfast. The following facilities are also included in the accommodation fee: ・Pool / Opu-ro / foot bath ・Kids Land ・Table tennis corner Additional charges apply for the following: ・Gift shop items / karaoke rooms / massages / spa treatments ・Coin-operated games / vending machines / rental swimwear For hygiene reasons, food and beverages provided in the restaurant may not be taken back to guest rooms. Please enjoy your meals within the restaurant. Restaurant “ALL DAY DINING” Hours: ・Breakfast: 7:00 AM – 9:00 AM (may extend from 6:30 AM to 9:30 AM) No alcohol served ・Welcome Lunch: 11:00 AM – 4:00 PM (food served until 2:30 PM) 　Drinks & sweets available from 2:30 PM – 4:00 PM ・Dinner: 6:00 PM – 9:00 PM (may extend from 5:00 PM – 9:30 PM) ・Night Time: After dinner – 10:15 PM (may extend to 10:30 PM) Closed for maintenance between 9:30 AM – 11:00 AM and 4:00 PM – 6:00 PM. Food service ends 15 minutes before closing time.

We’re sorry, but tickets for nearby attractions are not available for purchase at the hotel.

The indoor spa Garden Spa Mikazuki is an all-weather facility, allowing you to enjoy your stay regardless of the weather. It features a lazy river, water slides, jacuzzis, and waterfall areas, offering fun for both children and adults throughout the day.